all positions

US Customer Experience Specialist

Amsterdam, Netherlands | Customer Experience | Contract

Are you enthusiastic, highly driven and motivated by empathy? Do you love helping others? Have lots of patience? Are you a good writer, with a great sense of humor?

If you’re a native English speaker and this sounds like you, we just might have the perfect job for you!

Over the course of a typical day at Lemonade you’ll be asked to provide surprisingly delightful customer care to our customers, while working alongside (and learning from) some of the best talent from the tech and insurance industries. You’ll advocate for our community of customers, and work with our product and engineering team to maintain an award-winning level of service.

 

Requirements
  • Native English speaker
  • Able to work legally in the Netherlands
  • Able to work one day over the weekend in addition to early shifts (7a-3p)
  • Strong phone and creative writing skills
  • Helpful personality
  • Acts with empathy, patience, and has an overall positive approach
  • Efficient and loves to get shit done
  • Tech-savvy
  • Loads of attention to detail
  • Experience working with helpdesk tools (i.e. Zendesk)
  • At least 2 years of prior work experience, or a college degree
  • Customer experience at a tech start-up is a plus
About Lemonade

Lemonade is a group of licensed insurance carriers offering property and liability insurance powered by artificial intelligence and behavioral economics, and driven by social good. Instead of brokers and bureaucracy, we use bots and machine learning to create an insurance experience that is instant (90 seconds to get insured!), affordable (policies start at €2/month), and paperless.

Founded by Shai Wininger and Daniel Schreiber and backed by SoftBank, GV, Sequoia, Aleph, General Catalyst and others, we’re transforming insurance from a necessary evil into a social good by injecting technology and transparency into an industry that often lacks both.

We believe in doing things differently, pushing boundaries, and questioning everything. And as a Certified B-Corp, we incorporate our values of doing good into everything we do – from our business model to our office culture, committing to diversity, equity, and inclusion.

Lemonade is live throughout the United States and Germany, and rolling out across Europe (lemonade.com/lemonade-goes-global)