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Underwriting Support Associate

Soho, New York | Underwriting | Full-time

We’re looking for an Underwriting Support Associate to join Lemonade’s growing Underwriting team. In this role, you’ll be analyzing risk and making decisions that play a big part in the success of the company.  Your focus will be on reviewing homeowners business and scheduled personal property. If you’re detail-oriented and analytical with a solid customer-centric skill set, this is the role for you!

Working in tandem with Legal & Compliance and Customer Experience, you’ll help provide feedback and refine processes pertaining to new business, scheduled items, and the user experience. 

  • 1-3 years of experience in customer service and/or underwriting
  • High EQ and eagerness to learn
  • Strong analytical skills and a knack for creative problem-solving 
  • An eye for detail and organization
  • Self-motivated, fast learner who is willing to take on new challenges
  • Previous insurance industry experience is preferred, but not mandatory
  • Impeccable written and verbal communication skills
  • An empathetic approach to all things customer experience 
  • Flexible in a fast-paced environment, with a passion for innovative technology
  • Experience working in Zendesk is a plus
  • Loves to get shit done!
About Lemonade

Lemonade is a licensed insurance carrier offering renters and homeowners insurance powered by artificial intelligence and behavioral economics and driven by social good. Instead of brokers and bureaucracy, we use bots and machine learning to create an insurance experience that is instant (90 seconds to get insured!), affordable (policies start at $5/month), and paperless.

Founded by Shai Wininger and Daniel Schreiber and backed by SoftBank, GV, Sequoia, General Catalyst, Aleph, and others, we’re transforming insurance from a necessary evil into a social good by injecting technology and transparency into an industry that often lacks both.

We believe in doing things differently, pushing boundaries, and questioning everything. And as a Certified B-Corp, we incorporate our values of doing good into everything we do – from our business model to our office culture, committing to diversity, equity, and inclusion.