all positions

Underwriting Associate Manager

Scottsdale, Arizona | Insurance | Full-time

We’re looking for a talented manager to lead a group of Lemonade’s world-class Underwriting Associate team members. 

In this role, you’ll recruit and coach an elite group of Underwriting Associates as they drive profitable growth and maintain a ridiculously high level of customer satisfaction.  You will also be responsible for building out processes and workflows.

You’ll focus on helping your team provide surprisingly delightful interactions that make customers happy. This role is all hands-on, cheering and coaching your team from the sidelines, and jumping in to help our policyholders and internal team when the situation demands it. 

Patience, excellent writing skills, empathy, and a great sense of humor are required. Please only apply if you have experience in direct people management.

 

Requirements
  • 3+ years of people management experience
  • 3+ years of insurance experience preferred; personal lines experience is a bonus
  • Background leading a team of 10 or more, including remote workers
  • High EQ, and skilled at providing direct and honest feedback
  • The ability to motivate a team with positivity, kindness, and accountability
  • Strong knowledge of customer service principles and practices and a passion for creating the best customer experiences on the planet
  • Solid understanding of tech startup culture
  • Data-obsessed, with a keen eye for problem solving and process improvement
  • Strong interpersonal skills and ‘can do’ attitude required
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.