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Systems Administrator

Scottsdale, Arizona | Customer Experience

We’re looking for an experienced systems administrator to design and maintain our customer experience tools. In this role, you’ll collaborate with stakeholders on the Customer Experience and Claims Experience teams to deliver on system improvements. You’ll also partner with the Underwriting, Sales, Product, BizOps, and CRM teams to create solutions that delight both agents and customers in a measurable way.

Our ideal candidate will become the subject matter expert of our internal systems, nimbly implementing full-stack and lasting solutions in a timely fashion while consulting on strategy with company partners. They will define scope, document processes, test and communicate changes, and assist with data analytics as needed.

The system administrator will report to the workforce manager and sit with our world-class team of system administrators who maintain the reliability of our shared infrastructure.

 

Requirements
  • Experience growing and streamlining Systems functions (startup experience is a huge plus)
  • Extensive experience with Zendesk, Talkdesk, Looker, Twilio, Agyle Time, and other CX tools
  • Technical know-how in utilizing APIs and regular expressions in order to interconnect systems
  • The ability to work cross-departmentally and manage across diverse geographies
  • Strong analytical and critical thinking skills, plus a knack for creative problem solving and negotiation
  • An all-around team player who is a self-motivated, fast learner
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.