Senior Product Manager, Core Services
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
We’re looking for an experienced Product manager who loves tackling complex problems, cherishes delightful UX, and is driven by data who can seamlessly plan, design, and collaborate across teams in order to create amazing product experiences at scale.
In your day-to-day, you’ll be responsible for integrating some of our core services throughout the customer’s journey, while looking to improve user experience, conversion rate, and other key engagement points in our funnel—with strong focus on our payments and checkout processes.
You’ll collaborate closely with stakeholders from all of our product lines, and work closely with designers, engineers, and data analysts, to ensure smooth adoption of our core services across our products and maintain our world-class customer experience.
In this role you’ll
Lead the product specification of some of our core product flows that are shared across all of our product lines, and make sure we optimize customers’ engagement
Lead cross-functional projects to integrate new core experiences across Lemonade's product lines
Work closely with designers, engineers, and data analysts to drive fast-paced execution and delivery
Define and track key performance indicators (KPIs) to measure the success of initiatives and make data-driven decisions to optimize them
What you’ll need
A proven track record of building high-quality products at scale, a must
5+ years experience working as a product manager in a successful startup / fast-growing company
Experience in checkout and payment flows, a big advantage
Passion for UX and a drive to create delightful experiences
Proven project management skills while overseeing complex product launches for cross-functional teams
Outstanding communication skills, including the ability to present findings and recommendations clearly and effectively to stakeholders
Experience leading small, agile teams
Superior attention to detail, coupled with an eye for the big picture
A curious individual who reads constantly and loves to pass on their knowledge to others
Ability to work in an office environment a minimum of 3 days a week
Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.