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Senior Manager Workforce Planning and Analysis

Remote, United States | Claims Experience | Full-time
Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross,, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded ‘best workplace’
Awarded ‘best workplace’
Best Workplace and Best-Led Company by Inc. Magazine
“World Changing” by Fast Company
“World Changing” by Fast Company
Recognized as a World Changing Idea by Fast Company Magazine
Ranked #1 Home insurance in America
Ranked #1 Home insurance in America
Won best renters and homeowners insurance in America by US News, and others
Best Pet Insurance in America
Best Pet Insurance in America
Rated “Best Overall Pet Insurance” by Better Homes & Gardens
Rated 4.9 ⭐ on the App Store
Rated 4.9 ⭐ on the App Store
Among the highest rated apps of all time
What you’re applying for

We’re looking for a forward-thinking, data-driven, strategic workforce leader to take our workforce management capabilities to the next level for Lemonade’s Global Customer Operations.

Reporting to the Head of Customer Operations, you’ll work closely with senior leadership to elevate our workforce capabilities through innovative planning and analysis. Your ability to quickly move from high level thought leadership to deep, in-the-weeds number-crunching with the team will make you a valued leader.

In this role you’ll 

  • Lead sophisticated analyses to develop cutting-edge workforce management models and forecast future needs.

  • Apply advanced workforce planning techniques and tools (e.g., scenario modeling/planning, trend analysis, predictive modeling) to provide insight and recommendations on workforce plans

  • Analyze internal and external data to identify economic trends, demographic shifts, and capabilities that will impact the demand and supply of talent

  • Develop staffing utilization analyses and identify any improvement opportunities as well as help monitor overtime

  • Develop and communicate staffing metrics and utilization, including ad-hoc analyses and special projects

  • Stay at the forefront of industry advancements in AI technologies related to workforce management, integrating these insights to continuously enhance operational efficiency.

  • Mentor and coach a team of workforce management professionals, fostering a culture of accountability and continuous learning.

  • Build and foster cross functional relationships with key stakeholders and business partners

What you’ll need

  • 7+ years of experience in workforce planning and /or financial analysis and reporting

  • Bachelor of Science in Finance, Accounting, Math or related field

  • Adept MS Excel or Google Sheet skills and comfortable working in Google Workspace; proficiency in business intelligence tools (e.g. Looker) and SQL is a definite advantage

  • Must be an analytical and critical thinker with the ability to dig deep into the details but present high level findings to senior management

Lemonade's US base salary range for this full-time position is $140,000-155,000 plus equity and benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.

*Please note that we are unable to sponsor applicants for work visas

Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

Things to know…

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.