all positions

Senior Manager, Workforce Planning & Analysis

New York, NY | Customer Experience | Full-time

We’re looking for a data-driven, strategic workforce planning leader to transform  capacity planning for Lemonade’s Global Customer Operations.

Reporting to the SVP of Customer Operations, you’ll work closely with Customer Operations senior leadership to shape an overall workforce strategy, then build and continuously improve capacity planning models. Your ability to quickly move from high level thought leadership to deep, in-the-weeds number-crunching will make you a valued leader.

Responsibilities

  • Lead complex analyses to develop workforce management models and forecast needs
  • Apply advanced workforce planning techniques and tools (e.g., scenario modeling/planning, trend analysis, predictive modeling) to provide insight and recommendations on workforce plans
  • Analyze internal and external data to identify economic trends, demographic shifts, and capabilities that will impact the demand and supply of talent
  • Develop staffing utilization analyses and identify any improvement opportunities as well as help monitor overtime
  • Develop and communicate staffing metrics and utilization, including ad-hoc analyses and special projects
  • Provide variance analysis of actual results vs. plan/forecast

Requirements 

  • 7+ years of experience in workforce planning and /or financial analysis and reporting
  • Bachelor of Science in Finance, Accounting, Math or related field
  • Adept MS Excel or Google Sheet skills and comfortable working in Google Workspace; proficiency in business intelligence tools (e.g. Looker) and SQL is a definite advantage
  • Must be an analytical and critical thinker with the ability to dig deep into the details but present high level findings to senior management
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.

Things to know…

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.

As a certified B-corp, Lemonade is committed to pursuing social and environmental efforts. We do this in a variety of ways, from providing sponsored opportunities for our employees to give back to their community, to partnerships with organizations that enable our team to autonomously contribute their time to causes they care about.