Senior Manager of Operations, Claims
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
We’re looking for a strategic and forward thinker to join our team as an Senior Manager in Operations, supporting the Claims Experience (CLX) department.
In this pivotal role, you will transform our approach to claims management. This role is perfect for an insurance expert who excels in operational thinking, is passionate about leveraging next-generation technological solutions, enhancing current processes, and fostering cross-functional collaboration among our Product, Claims, Analytics, and Systems teams.
You will report to the Head of Operations in the centralized Customer Operations enablement team, as well as manage an Operations team focused on claims optimization.
In this role you’ll
Oversee the execution of intricate projects within CLX, ensuring alignment with business goals and timely project completion
Build and maintain strong relationships with key stakeholders, including executive leaders and Product partners, to drive strategic initiatives for operational excellence
Support comprehensive financial analysis and forecasting activities, contributing to the financial strategy of claims experience operations. Your insights will influence capacity and budgetary and financial planning, significantly impacting the department’s financial health
Identify and implement continuous process improvements by leveraging feedback, data, and industry best practices
Articulate complex ideas and project updates clearly and persuasively across all levels of the organization
Provide leadership and mentorship to your team, fostering a culture of professional growth and high performance. Your guidance will help develop future leaders and contribute to the ongoing growth of the Claims Experience Operations team
What you’ll need
6+ years in a similar role, within a P&C claims organization or mix of technology industry
3+ years of experience in managing a team, required
Demonstrated capability in project management, with a track record of leading complex, cross-functional projects to successful completion
Strong problem-solving skills and the ability to analyze complex issues and find actionable solutions.
Exceptional communication and collaboration skills, with the ability to convey complex ideas effectively and influence stakeholders at all levels.
Advanced data analysis skills, including the ability to interpret and leverage data to make informed decisions.
Ability to work remotely
Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture
*Please note that we are unable to sponsor applicants for work visas
Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.
The starting base range for this position is between $130,000 and $150,000 per year. Base pay is one component of Lemonade's total compensation package, which will also include equity in the form of RSUs, access to healthcare benefits, 401(k) plan with company match, robust PTO, parental leave, and more.
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.