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Sales Operations Specialist

Atlanta, Georgia | Business Development | Full-time

We’re looking for an outstanding operations specialist to join our Inside Sales team as our first sales operations hire. This is an exciting opportunity to help build out our sales function as we grow the team and continue offering new products (like our just-launched car insurance).  

This role reports to the Head of New Channels and will work closely with the Sales Team Lead and other Sales team members, as well as cross-functional stakeholders. On a typical day, you will manage our email/chat queue; allocate leads and prioritize follow-ups; handle minor quote adjustments; manage commission reconciliation; analyze team performance and generate reports; and identify and implement workflow improvements.

In this role, you’ll help make our Inside Sales team more efficient and productive by managing all things sales-ops related, enabling our team to deliver an amazing customer experience by spending more time supporting our customers. 

Lemonade operates under a hybrid working model, depending on the team. In this role, you should be comfortable working primarily from home. You will, however, be expected to commute into the office for quarterly events, meetings, and training sessions. This means that the role does require you to live in the state of Georgia.

To be successful in this role, you’ll need to have a strong broadband internet connection and a quiet, at-home workspace where you’re able to meet with colleagues over Zoom, without distraction.

  • 1-2 years sales operations experience in B2C inbound sales is required
  • Experience working with sales CRM systems is a must; experience with Hubspot is a big plus
  • Customer-centric attitude, and a passion for delivering the best insurance experience possible to Lemonade’s customers
  • Strong project management skills; the ability to identify optimization opportunities and manage execution from start to finish
  • You’re a team player who learns fast, enjoys solving problems, and loves to get shit done!
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.