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Quality Assurance Specialist

Scottsdale, Arizona | Claims Experience | Full-time

We’re searching for a Quality Assurance Specialist to join as a founding member of Lemonade’s Claims Experience QA team! If you’re an organized and detailed individual with a passion for providing delightful customer experiences that are driven by empathy, read on. 

Our approach to QA is different; we are looking for someone who can blend personal touch with project management and quality reviews. In this role, you’ll work closely with the Quality Assurance Manager to maintain Lemonade’s quality standards, drive customer experience, and ensure timely execution of quality reviews.

Requirements
  • 2+ years of experience in insurance quality assurance
  • Experience handling Property & Casualty claims is strongly preferred
  • A+ communication, written, and verbal skills
  • All around team player, fast self-learning individual
  • Smart, problem solver
  • Loves getting shit done!
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.