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Quality Assurance Specialist

Scottsdale, Arizona | Claims Experience | Full-time

We’re searching for a Quality Assurance Specialist to join as a founding member of Lemonade’s Claims Experience QA team! If you’re an organized and detailed individual with a passion for providing delightful customer experiences that are driven by empathy, read on. 

Our approach to QA is different; we are looking for someone who can blend personal touch with project management and quality reviews. In this role, you’ll work closely with the Quality Assurance Manager to maintain Lemonade’s quality standards, drive customer experience, and ensure timely execution of quality reviews.

Requirements
  • 2+ years of experience in insurance quality assurance
  • Experience handling Property & Casualty claims is strongly preferred
  • A+ communication, written, and verbal skills
  • All around team player, fast self-learning individual
  • Smart, problem solver
  • Loves getting shit done!
About Lemonade

Lemonade is a licensed insurance carrier offering renters and homeowners insurance powered by artificial intelligence and behavioral economics and driven by social good. Instead of brokers and bureaucracy, we use bots and machine learning to create an insurance experience that is instant (90 seconds to get insured!), affordable (policies start at $5/month), and paperless.

Founded by Shai Wininger and Daniel Schreiber and backed by SoftBank, GV, Sequoia, General Catalyst, Aleph, and others, we’re transforming insurance from a necessary evil into a social good by injecting technology and transparency into an industry that often lacks both.

We believe in doing things differently, pushing boundaries, and questioning everything. And as a Certified B-Corp, we incorporate our values of doing good into everything we do – from our business model to our office culture, committing to diversity, equity, and inclusion.