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Property Claims Experience Lead, Water (Renters)

Dallas, Texas | Claims Experience | Full-time

We’re looking for a Property Claims Experience Lead for our personal lines claims (renters insurance).  We need a highly motivated, compassionate leader who’s eager to help push the possibilities of customer experience in a way no other insurance company has ever attempted. If this sounds like you, read on!

Your day-to-day will involve overseeing our experienced CLX advocates as they manage property loss claims related to water damage. You will ensure claims are handled efficiently, while always providing a world-class customer experience. We will look to you to guide, mentor,  and manage this incredible team.

  • Minimum of 6+ years of property (home, renters, condo) claims-handling experience, with dwelling damage estimation skills
  • 2+ years in a leadership role managing a team of property adjusters 
  • Proficient in homeowners or renters, CAT, and water claims 
  • A proven track record of growing, managing, and coaching a team
  • Experience working with large national property service vendors (Serv-Pro, Crawford and Co, etc.)
  • Licensed as a Property Adjuster in NY, CA, TX, or other state
  • Xactware background is a must!
  • Desire to work in a unique, dynamic, and fast-paced startup environment
  • The ability to approach your work with empathy, patience, and positivity
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.