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Property Claims Experience Advocate, Water

Scottsdale, Arizona | Claims Experience | Full-time

If you’re a highly specialized claims adjuster, looking for something different, you’re going to love this opportunity. This role requires previous experience in property claims (previous exposure to water events, water losses, etc.), a ton of positive energy, and a genuine passion for helping others.

As a Claims Experience Advocate, you’ll help us settle property losses quickly and efficiently, and defy customer expectations along the way. We're looking for inspired, hungry individuals, who are ready to disrupt the traditional insurance industry. 

Lemonade operates under a hybrid working model, depending on the team. Our CLX Advocates should be comfortable working primarily from home. You will, however, be expected to commute into the office for quarterly events, meetings, and training sessions. This means that the role does require you to live in the state of Arizona.

To be successful in this role, you’ll need to be customer-obsessed. And to provide the best experience remotely, you’ll need to have a strong broadband internet connection and a quiet, at-home workspace where you’re able to take calls with customers and meet with colleagues over Zoom, without distraction.

Requirements
  • Minimum of 2+ years of property claim-handling experience (home, renters, condo)
  • Prior experience in estimating dwelling damage
  • Experience working with large national property service vendors (Serv-Pro, Crawford and Co, etc.)
  • Internet/tech savvy
  • Fast learner, self-driven with willingness to roll up your sleeves
  • Desire to work in a unique, dynamic and fast paced startup environment
  • Empathy, patience, and a positive approach
  • A passion for outstanding customer experience
  • Comfortable with and adaptable to new technology and business tools
  • Licensed as a Property Adjuster in NY, CA, FL or other - An advantage
  • Xactware experience a plus
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.