Property Claims Experience Advocate, Water (Home)
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
We’re seeking an experienced claims professional to help us settle large property losses quickly and efficiently.
As a Claims Experience Advocate, you’ll help us settle claims quickly and efficiently, surpassing customer expectations along the way. You’ll use your knowledge and sharp interpersonal skills to explain coverage decisions in plain English, without relying on insurance jargon.
What You'll Do
- Investigate and handle claims from start to finish
- Pay claims efficiently and fairly while maintaining a high level of customer service
- Settle all aspects of a claim including dwelling, contents, and ALE
- Review mitigation and pack out bills
- Identify subrogation opportunities within claims-handling process
- Communicate with customers by phone and email to settle claims
- Organize and prioritize daily tasks in order to resolve claim-based questions
What You'll Need
- Minimum of 3+ years of technical claims handling experience, with a background in fire, water, and weather claims
- Extensive experience handling water losses of all kinds ($50k+)
- Prior experience in estimating dwelling damage
- Experience working with large national property service vendors like Serv-Pro, First Team, Contractor Connection, and Enservio
- Desire to work in a unique, dynamic, and fast-paced startup environment
- Experience handling claims with suspicious flags
- A passion for outstanding customer experience
- Comfortable with and adaptable to new technology and business tools
- Field experience with scoping is an advantage, as is Xactware experience
- Licensed as a Property & Casualty adjuster in your state - an Advantage
Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.
About Lemonade
Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet and live insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social impact. A
A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture
Our Values
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.