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Property Claims Experience Advocate, Fire

Soho, New York | Claims Experience | Full-time

Here at Lemonade, our mission is to create a fast and hassle-free insurance experience. We’re looking to handle insurance claims and push the boundaries of customer experience in a way no other insurance company has ever attempted. This means zero conflict of interest, and a customer-first mindset.
If you’re a highly specialized claims adjuster, looking for something different, you’re going to love this opportunity. This role requires previous experience in claims related to Fire, Water, Weather. We want inspired, hungry individuals, with tons of positive energy and a genuine passion for helping others. As a Claims Experience Advocate, you’ll help us settle property losses quickly and efficiently, and defy customer expectations along the way.

  • Minimum of 3+ years of property (home, renters, condo) claim-handling experience with a customer-centric focus
  • Experience in dwelling & personal property damage estimating
  • Experience handling homeowner, CAT, fire claims & complex losses
  • Experience working with large national property service vendors (Serv-Pro, Crawford and Co, etc.)
  • Fast learner, self-driven with willingness to roll up your sleeves
  • Desire to work in a unique, dynamic and fast paced startup environment
  • Has a lot of empathy, patience, and a positive approach
  • Comfortable with and adaptable to new technology and business tools
  • Licensed as a Property Adjuster in NY, CA, FL or other - An advantage
  • Xactware experience a big plus
  • Ability to deliver High Quality claims handling
  • Empathetic and responsive service in all customer interactions
  • Ability to excel in a team environment
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.