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Property Claims Experience Advocate, Fire

Atlanta, Georgia | Claims Experience | Full-time

Here at Lemonade, our mission is to create a fast and hassle-free insurance experience. We’re looking to handle insurance claims and push the boundaries of customer experience in a way no other insurance company has ever attempted. This means zero conflict of interest, and a customer-first mindset.

If you’re a highly specialized complex claims adjuster, looking for something different, you’re going to love this opportunity. This role requires previous extensive experience in claims related to Fire, Water, Weather to name a few.  We want inspired, hungry individuals, with tons of positive energy and a genuine passion for helping others. As a Claims Experience Advocate, you’ll help us settle large property losses quickly and efficiently, and defy customer expectations along the way.

 

Lemonade operates under a hybrid working model, depending on the team. Our CLX Advocates should be comfortable working primarily from home. You will, however, be expected to commute into the office for quarterly events, meetings, and training sessions. This means that the role does require you to live in the state of Georgia.

To be successful in this role, you’ll need to be customer-obsessed. And to provide the best experience remotely, you’ll need to have a strong broadband internet connection and a quiet, at-home workspace where you’re able to take calls with customers and meet with colleagues over Zoom, without distraction.

Requirements
  • Minimum of 4+ years of property (home, renters, condo) claim-handling experience with a customer-centric focus
  • Experience in dwelling & personal property damage estimating
  • Experience handling homeowner, CAT, fire claims & complex losses
  • Experience working with large national property service vendors (Serv-Pro, Crawford and Co, etc.)
  • Fast learner, self-driven with willingness to roll up your sleeves
  • Desire to work in a unique, dynamic and fast paced startup environment
  • Has a lot of empathy, patience, and a positive approach
  • Comfortable with and adaptable to new technology and business tools
  • Licensed as a Property Adjuster in NY, CA, FL or other - An advantage
  • Xactware experience a big plus
  • Ability to deliver High Quality claims handling
  • Empathetic and responsive service in all customer interactions
  • Ability to excel in a team environment
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.