all positions

Pet Claims Team Lead (Remote)

Scottsdale, Arizona | Claims Experience | Full-time

We’re looking for an empathetic, animal-loving individual to step into the role of Team Lead for our pet health insurance Claims team. Are you a highly motivated, compassionate leader who’s eager to push the possibilities of customer experience in a way no other insurance company has ever attempted? If so, read on!

Your day-to-day will involve overseeing a crew of claims advocates, working closely with Lemonade’s Pet leadership team. You will help ensure claims are handled efficiently, while always providing a world-class customer experience. We will look to you to guide, mentor, and manage this incredible team, using a data-driven approach to promote continual growth and improvement.

Requirements
  • 5+ years of Vet Med experience, working hands-on with cats and dogs; P&C insurance knowledge is a huge plus
  • 5+ years experience working with pet medical claims is strongly preferred
  • 2+ years in a leadership role, managing a team
  • You simply love pets—unparalleled empathy for our furry friends is a must!
  • A proven track record of growing, managing, and coaching a team
  • Desire to work in a unique, dynamic, fast-paced startup environment
  • Comfortable with and adaptable to new technology and business tools
  • The ability to approach your work with patience and positivity, and a strong desire to get shit done!
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.