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Pet Claims Experience Champion

Scottsdale, Arizona | Claims Experience | Full-time

We’re looking for a professional animal-lover to be one of the very first Pet Claims Experience Champions to join our pet claims team! If you’re an energized, highly motivated, and get-shit-done kind of person who is driven by empathy, this one’s for you. 

In this role, you’ll manage customer communications for our claims experience team, bridging the gap between pet parents and the world of pet insurance. We’ll look to you to deliver delightful experiences to our customers with patience, good writing skills, a large knowledge base of dog and cat care, and a great sense of humor. Working closely with our Pet Claims Advocates and Head of Pet Claims, you’ll be responsible for showing an unparalleled level of empathy and kindness to our customers and their fur fam.

  • 1+ years of recent customer service experience (within the last 3 years) in an animal industry-related role 
  • LOVES pets - unparalleled empathy for four-legged friends is a must! 
  • Humility and kindness; you are fulfilled by helping other people and their pets
  • All around team player, fast self-learning individual
  • Very strong written and verbal communication skills
  • Affinity for lovable brands, you *get* what it takes to create a memorable customer experience
  • Loves getting shit done!
  • Passion for working for a start-up that is disrupting an industry; hungry to learn and grow within Lemonade
  • Smart, problem solver
  • A multitasking pro!
  • Comfortable adapting to new technology and business tools
About Lemonade

Lemonade is a licensed insurance carrier offering renters and homeowners insurance powered by artificial intelligence and behavioral economics and driven by social good. Instead of brokers and bureaucracy, we use bots and machine learning to create an insurance experience that is instant (90 seconds to get insured!), affordable (policies start at $5/month), and paperless.

Founded by Shai Wininger and Daniel Schreiber and backed by SoftBank, GV, Sequoia, General Catalyst, Aleph, and others, we’re transforming insurance from a necessary evil into a social good by injecting technology and transparency into an industry that often lacks both.

We believe in doing things differently, pushing boundaries, and questioning everything. And as a Certified B-Corp, we incorporate our values of doing good into everything we do – from our business model to our office culture, committing to diversity, equity, and inclusion.