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Pet Claims Experience Advocate (AZ or Remote)

Scottsdale, Arizona | Claims Experience | Full-time

We’re looking for an empathetic, animal-loving individual to be one of the very first claims experience advocates to join our pet claims team! If you have a background in customer experience and a genuine passion for helping others, read on! 

In this role, you’ll work closely with Lemonade’s Head of Pet Claims and other advocates in our new line of business. We’ll look to you to settle pet claims while defying customer expectations along the way. With a customer-first mindset, you’ll be responsible for handling claims while showing an unparalleled level of empathy and kindness to our furry friends and their parents. 

  • 3+ years of Vet Med experience at minimum, working hands-on with cats and dogs; P&C Insurance knowledge a huge plus! 
  • LOVES pets - unparalleled empathy for our furry friends is a must! 
  • Desire to work in a unique, dynamic and fast paced startup environment
  • Comfortable articulating yourself on the phone as well as in email
  • A fast learner, self-driven with willingness to roll up your sleeves
  • A lot of empathy, patience, and a positive approach to work and life
  • Comfortable with and adaptable to new technology and business tools
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, and pet health insurance in the United States, and contents and liability insurance in Germany and the Netherlands. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.