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Operations Manager, Claims Experience

Soho, New York | Claims Experience

We’re looking for a highly motivated operations manager to join our Claims Experience Ops team. Do you love problem-solving and working with people? Are you super organized and do you love getting shit done? If so, this one’s for you.

In this role, you will be responsible for ensuring execution of all operational processes critical to helping the Claims Experience team run smoothly. You’ll work closely with the Director of Claims Operations and coordinate with the leads of other teams (including BizOps, Product, and Finance) to build scalable processes that support our rapidly growing company.


  • 3+ years experience in management consulting, 2+ years in operations, preferably in insurtech, fintech, or another regulated industry
  • Demonstrated experience in driving change 
  • Strong communication and presentation skills
  • Advanced knowledge of Excel and G Suite products; proficiency in BI Tools and SQL is a major plus
  • An all-around team player who is a fast, self-motivated learner
  • Experience mentoring junior team members
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.