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Night Owl Customer Experience Specialist

Scottsdale, Arizona | Customer Experience | Full-time

We’re looking for customer experience specialists to work our overnight shift. If you’re an energized, get-shit-done kind of person, and love the night more than the day, this one’s for you.

In your typical night, you’ll be asked to provide surprisingly delightful customer service, advocate for customers, and play well with others. Patience, good writing skills, and a great sense of humor required.

  • All around team player, fast self-learning individual
  • Smart, problem solver
  • Loves getting shit done!
  • Experience working with helpdesk tools (i.e. Zendesk)
  • At least 2 years of prior work experience, or college degree
About Lemonade

Lemonade is a licensed insurance carrier offering renters and homeowners insurance powered by artificial intelligence and behavioral economics and driven by social good. Instead of brokers and bureaucracy, we use bots and machine learning to create an insurance experience that is instant (90 seconds to get insured!), affordable (policies start at $5/month), and paperless.

Founded by Shai Wininger and Daniel Schreiber and backed by SoftBank, GV, Sequoia, General Catalyst, Aleph, and others, we’re transforming insurance from a necessary evil into a social good by injecting technology and transparency into an industry that often lacks both.

We believe in doing things differently, pushing boundaries, and questioning everything. And as a Certified B-Corp, we incorporate our values of doing good into everything we do – from our business model to our office culture, committing to diversity, equity, and inclusion.