Licensed P&C Customer Experience Specialist

Soho, New York | Full-Time

We’re looking for licensed P&C customer experience specialists to join our team. If you’re an energized, highly motivated, and get-shit-done kind of person driven by empathy, this one’s for you.

In your typical day, you’ll be asked to provide surprisingly delightful customer service, advocate for customers, and play well with others. A license in P&C is required, as is patience, good writing skills, and a great sense of humor.

  • P&C license required
  • Helpful personality
  • Has a lot of empathy, patience, and an overall positive approach
  • Efficient and loves to get shit done
  • Strong, creative writing skills
  • Tech savvy
  • Loads of attention to detail
  • Willing to work flexible hours and shifts
  • Experience working with help desk tools (i.e. Zendesk)
  • At least 2 years of prior work experience
About Lemonade

Lemonade is a licensed insurance carrier offering renters and homeowners insurance powered by artificial intelligence and behavioral economics and driven by social good. Instead of brokers and bureaucracy, we use bots and machine learning to create an insurance experience that is instant (90 seconds to get insured!), affordable (policies start at $5/month), and paperless.

Founded by Shai Wininger and Daniel Schreiber and backed by SoftBank, GV, Sequoia, General Catalyst and others, we’re transforming insurance from a necessary evil into a social good by injecting technology and transparency into an industry that often lacks both.

We believe in doing things differently, pushing boundaries, and questioning everything. And as a Certified B-Corp insurance, we incorporate our values of doing good into everything we do – from our business model to our office culture.