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Licensed P&C CX Specialist

Atlanta, Georgia | Customer Experience

We’re looking for energized and highly motivated licensed P&C Customer Experience Specialists to join our Atlanta team and help create an amazing culture. If you’re a get-shit-done kind of person who is driven by empathy, this one’s for you.

In this role, you’ll provide surprisingly delightful customer service while advocating for our community. Patience, superb verbal and written communication skills, and a great sense of humor are a must. A license in P&C is also required!

As a Licensed CX Specialist, a key component of your role will be to gain experience in the various insurance products Lemonade offers while using your previous insurance knowledge to support customers’ needs. This means that you’ll start by supporting our renters product and, as you succeed, we’ll train you in homeowners, life, pet, and car insurance. We’ll guide you through each transition with personalized coaching to ensure core mastery each step of the way.

Lemonade operates under a hybrid working model, depending on the team. Our CX specialists should be comfortable working primarily from home. You will, however, be expected to commute into the office for quarterly events, meetings, and training sessions. This means that the role does require you to live in the state of Georgia.

To be successful in this role, you’ll need to be customer-obsessed. And to provide the best experience remotely, you’ll need to have a strong broadband internet connection and a quiet, at-home workspace where you’re able to take calls with customers and meet with colleagues over Zoom, without distraction.

 

Requirements
  • Licensed Property and Casualty Producer in your resident state
  • 1 to 2 years experience in a customer-facing role
  • Experience in a phone support role is a plus
  • Ability to efficiently use digital communication channels
  • Commitment to upholding company values and standards with professionalism and a positive attitude
  • Passion for creating the best customer experiences imaginable
  • All-around team player, self-starter, and problem solver
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.