IT Specialist
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
We’re looking for an IT Specialist to join our growing Amsterdam team to build and provide delightful tech support experiences.
In this role, you’ll support our employees’ and work on projects that improve and automate the day-to-day. You will join a global IT team, using emerging technologies and automation platforms to deliver continuous improvements to our tech stack and user experience. You will be the primary IT team member for the EU region, and will engage with stakeholders across the organization.
What you’ll do
Support employees in our Amsterdam office alongside our hybrid and remote workforce
Manage support requests in-person as well as requests via Slack and our support ticketing system
Support and administer a large variety of the latest tools that optimize collaboration, and productivity
Participate in onboarding and offboarding processes
Collaborate with all departments on projects that drive efficiency and cost optimization in our SaaS tech stack.
Roll out efficient productivity and support improvements
What you’ll need
2+ years of experience in an IT Support Technician or Support Engineer role, managing macOS and Windows systems with MDMs
2+ years of experience administering SaaS tools like Google Workspace, Jamf, Okta, Slack, and Zoom
Ability to troubleshoot network connectivity
Skilled at elevating employee experience through effective communication and promoting efficiencies
At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture
Ability to work in an office environment a minimum of 3 days a week
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.