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Insurance Operations - Risk and Control Associate

Soho, New York | Insurance | Full-time

We’re looking for an operations associate to assist in monitoring, investigating, and resolving product accuracy issues. Day-to-day responsibilities include maintaining the knowledge base and library of filed rates, rules and forms; responding to product accuracy queries; and maintaining controls to improve product accuracy.


In this role, you’ll develop a comprehensive understanding of all Lemonade products in order to perform in-depth research and identify the sources of production issues. You’ll use your inquisitive mindset to identify control weaknesses, automate processes, and improve customer experience. 



  • 2+ years of relevant work experience in operations risk and control, change management, quality assurance, or a related field (insurance or financial services preferred)
  • Flexible and proactive self-starter, adaptable to a changing environment
  • A proven track record of accuracy and attention to detail
  • An ability to remain composed under pressure, and to prioritize and make decisions with limited information
  • Superior written and verbal communication and stellar project management skills
  • Adept at  identifying risks and proposing plans for remediation
  • You  learn quickly, enjoy solving problems, thrive in a team environment, and love getting shit done!
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.