Licensed P&C Insurance Customer Experience

Soho, New York | Full-Time

We’re looking for an energetic and fun person to join our amazing customer experience team. We believe in creating a surprising and delightful customer experience, powered by lots of empathy, warmth, and understanding.
We love our customers, and care deeply about their happiness. If you get a kick out of helping others, hold an insurance agent licence (P&C), and want to work in a young, fast-paced startup environment, you might just be the one we’ve been waiting for.

In your typical Lemonade day, you’ll be asked to provide surprisingly delightful customer care to our customers, work alongside and learn from some of the best talent from the tech and insurance industries, be an advocate for customers, and work with our product and engineering team to maintain a high level of service.

You must be licensed in either NY, NJ, or CT to apply for this position.

  • Property and Casualty agent licenses in either NY, NJ, or CT
  • Bachelor’s Degree or work experience equivalent – required
  • Strong creative writing skills
  • Ability to communicate using a ‘millennial’ tone of voice.
  • Experience working with helpdesk tools such as Zendesk
  • Attention to details
  • 2-3 years experience in a customer experience related position in a startup – a plus
Cherry on top
About Lemonade

Founded by Shai Wininger (founder of Fiverr) and Daniel Schreiber (previously at Powermat and Sandisk), Lemonade is considered one of the most promising growth stage startups in the US, and leads the category of Insurance Disruption as the world’s first technology and bot driven insurance company. We’re backed by SoftBank (the largest shareholder in Uber and world’s largest VC), Google Ventures, Sequoia, and more.

We believe in doing things differently, pushing boundaries, and questioning everything. We’re non-conformist, anti-corporate Makers who want to create impact while contributing to society.

Lemonade is a Certified B-Corp, which means that we incorporate our values of doing good into everything we do – from our business model to our office culture.