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Homeowners Operations Manager

Soho, New York | Customer Experience | Full-time

Are you passionate about getting into the “data weeds” to help inform and shape operational process decisions? We’re looking for a Homeowners Operations Squad Manager to do just that. Our ideal candidate has a keen analytical mindset and loves to set infrastructure and processes.

We’ll need you to oversee a team of 8 to 10 hard-working individuals who maintain our back-end servicing of homeowners policies and critical communications with mortgage lenders. Speed and efficiency are key, as we work to position ourselves as the fastest and most convenient way for customers to insure their home.

An emphasis on managing professional development will be crucial. The Homeowners Operation Squad Lead will coach team members as they hit operational SLA targets for back-end servicing workflows, on time and with minimal errors. You’ll provide thoughtful, tangible feedback to direct reports, leveraging data insights to identify the biggest areas of opportunity for team improvements and growth.

You’ll also collaborate with stakeholders from other parts of the company to maximize business impact using data insights. In order to do that well, you’ll need to demonstrate strong people management skills; a deep understanding of our back-end servicing processes; comfort with continuous improvement and change management principles; and sharp business analytic skills.

If you love to take initiative and are a natural self-starter who never backs down from a challenge, this one’s for you.

 

Requirements
  • 4+ years of people management experience in an operations-focused role
  • Excellent proficiency with spreadsheets; comfortable defining metrics reporting for a team
  • Proven track record of using strategic business thinking to add value
  • Experience using continuous improvement principles to scale a team efficiently
  • The ability to motivate a team of ‘work hard/play hard’ employees with positivity, kindness, and accountability
  • Comfortable collaborating with other stakeholders to help identify efficiency opportunities 
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, and pet health insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.