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Homeowners Operations Associate

Dallas, Texas | Customer Experience

We’re looking for a hard-working, outgoing, detail-oriented Homeowners Operations Associate with excellent communication and operational skills. In this role, you’ll be the liaison between our customers, their lenders, and Lemonade.

You’ll communicate with lenders and customers through a variety of channels (phone, email, and sometimes chat). You’ll help collect premiums and keep accounts in good standing . We’ll need you to think strategically about the best way to help customers, always putting user experience first.

This role will also include additional responsibilities such as processing mail, checks, and refunds. This means you’ll need to be highly efficient, accurate, and accountable.


  • Excellent customer service, communication, and interpersonal skills
  • Attention to detail and operational skills
  • Ability to strategize and take the solutions-oriented approach
  • High level of integrity and trustworthiness
  • An all-around team player who learns fast, enjoys solving problems, and loves to get shit done
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.