Fraud Specialist, French Market
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
We’re seeking a seasoned Fraud Investigator to help us support our claims advocates in their day-to-day work.
You’ll utilise cutting-edge tools for fraud detection and investigation, while working with our Data Science team on creating processes and fraud deterrence tools.
In this role you'll
Handle suspicious claims from end to end
Support other teams like Underwriting and Compliance with fraud investigations Establish and maintain a professional working relationship with Lemonade Integral Staff
Assist in the reporting, analysis, and investigation of policies suspected of fraud related to claims and underwriting
Attend and provide essential fraud awareness trainings
Prepare and submit initial and follow-up reports detailing all findings and actions taken on suspicious claims
What you’ll need
5+ years of investigative claims experience, with a track record for being extremely customer-focused
High proficiency in reading, writing and speaking French
Proven experience working with fraud investigations
Experience working on fraud investigation for property claims,a big plus
Insurance Investigators certification, a plus
Ability to analyse data, plan case strategy, prepare case reports, and partner with Claims team members to prove or rule out suspect factors on property losses
Tech savvy and comfortable with advanced investigative tools
Able to create and implement investigative processes
Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture.
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.