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Document Intake Specialist

Scottsdale, Arizona | Claims Experience | Full-time

We’re in search of engaged, compassionate, and upbeat individuals to join our Claims Experience team. If you have a background supporting mailroom operations or have  worked as an office administrator in a best-in-class customer service organization, we want to hear from you.

In this role, you’ll work closely with Lemonade’s Advocates, Champs, customers, and third parties, ensuring that we thoroughly, accurately, and expeditiously capture information sent to us by mail.  You will also be responsible for documenting what is received and validating that we meet tight deadlines.  By focusing on the details that produce excellence and upholding a customer-first mindset, you'll be a trusted and caring resource for our customers.

The ideal candidate for this role has an extensive background supporting FNOL for major carriers. Strategic agility, sound judgement, and a great sense of humor are a must.

Lastly, this position will require you onsite in our AZ office. It is a physical role that could require you to lift up to 50 pounds of mail at a time.

Requirements
  • Minimum of 3 years experience supporting customer-centric teams
  • Minimum of 1 year  experience in claims, including document intake
  • Familiarity with Optical Character Reading scanners is a plus
  • Desire to work in a unique, dynamic and fast paced startup environment
  • Comfortable with and adaptable to new technology and business tools
  • Auto insurance license is an advantage
  • You’re an all-around team player who learns fast, enjoys solving problems, and loves to get shit done
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.