We’re looking for a talented analyst to take charge of the short-term forecasting, staffing, and data management needs of multiple departments, with the purpose of optimizing resources to achieve our business objectives.
The primary functions of this role will be to optimize staffing to maximize service levels, work with the leadership and our operations team to identify service gaps and provide solutions. This is a data forward role, this person responsible for the creation and distribution of performance reports to executive stakeholders, track and recommend ways to optimize occupancy, reduce average handle time, improve schedule adherence, minimize attendance infractions, and improve agent productivity.
Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.
A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.
As a certified B-corp, Lemonade is committed to pursuing social and environmental efforts. We do this in a variety of ways, from providing sponsored opportunities for our employees to give back to their community, to partnerships with organizations that enable our team to autonomously contribute their time to causes they care about.