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Customer Experience Specialist

Amsterdam, Netherlands | Customer Experience | Full-time

Hey, are you an enthusiastic, highly motivated, get-shit-done kind of person? Are you motivated by empathy? Do you love helping others? Have lots of patience? Are you a good writer, and have a great sense of humor?

If this sounds anything like you, we just might have the perfect spot for you!

In your typical Lemonade day you’ll be asked to provide surprisingly delightful customer care to our customers, while working alongside and learning from some of the best talent from the tech and insurance industries. You’ll also advocate for customers, and work with our product and engineering team to maintain a high level of service.

Requirements
  • Proficient in English and Dutch
  • Helpful personality
  • Has a lot of empathy, patience, and an overall positive approach
  • Efficient and loves to get shit done
  • Strong creative writing skills
  • Tech savvy
  • Loads of attention to detail
  • Willing to work flexible hours and shifts
  • Experience working with help desk tools (i.e. Zendesk)
  • 1-2 years of prior work experience
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, and pet health insurance in the United States, and contents and liability insurance in Germany and the Netherlands. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.