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Customer Experience Manager

Soho, New York | Customer Experience | Full-time

We’re looking for a Customer Experience Manager to lead  Lemonade’s world-class CX team in Soho, NYC. In this role, you’ll coach an elite group of customer experience specialists to maintain a crazy high level of customer satisfaction.

You’ll focus on helping your team provide surprisingly delightful interactions that make people happy. This role is all hands on, cheering and coaching your team from the side, and jumping in to help our customers. Patience, good writing skills, empathy, and a great sense of humor required.  

Please only apply if you have experience in direct people management.

Requirements
  • 2+  years of people management experience required
  • Experienced leader who has coached a team of 5 or more
  • Full of empathy
  • High EQ, and skilled at providing direct and honest feedback
  • The ability to motivate a team of ‘work hard/play hard’ employees with positivity, kindness and accountability 
  • Strong knowledge of customer service principles and practices and a passion for creating the best customer experiences on the planet
  • Solid understanding of tech startup culture
  • Strong interpersonal skills and ‘can do’ attitude required
  • Obsessed with data
About Lemonade

Lemonade is a licensed insurance carrier offering renters and homeowners insurance powered by artificial intelligence and behavioral economics and driven by social good. Instead of brokers and bureaucracy, we use bots and machine learning to create an insurance experience that is instant (90 seconds to get insured!), affordable (policies start at $5/month), and paperless.

Founded by Shai Wininger and Daniel Schreiber and backed by SoftBank, GV, Sequoia, General Catalyst, Aleph, and others, we’re transforming insurance from a necessary evil into a social good by injecting technology and transparency into an industry that often lacks both.

We believe in doing things differently, pushing boundaries, and questioning everything. And as a Certified B-Corp, we incorporate our values of doing good into everything we do – from our business model to our office culture, committing to diversity, equity, and inclusion.