Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
We’re seeking an experienced automotive claims professional with a background in physical damage.
As part of the Claims Experience team, you will help build and execute a fully digital car claim experience. You’ll assist with everything from a direct repair program to quality control, complex coverage decisions, instant/touchless claim handling, and high-tech fraud prevention.
Create, plan, and execute physical damage standard operating procedures
Design and implement a world-class quality and control program around repair and total loss claim handling
Implement cutting-edge claims technologies around instant estimating, touchless claims, total loss settlements, and salvage returns
Work with vendor management to establish relationships that make Lemonade stand out in the industry
Collaborate with the claims operations team to execute quarterly and annual OKRs at both the company and individual level
8+ years of automotive claims-handling experience, with appraisal skills
BA Degree in Business Administration, Finance or a related field
I-Car Platinum certified
Expertise in SIU claim handling
Extensive appraisal software experience and understanding of the industry landscape
Proven ability to mentor, train, and develop team members across multiple business units
Expertise in servicing complex auto claims, including litigation, as well as experience working with outside experts, attorneys, and public adjusters
Have a strong working knowledge of telematics and the impact to claims and the repair industry
Comprehensive knowledge of tort law and state and federal law as it applies to coverage and technical repair methodologies
Ability to to work remotely
*Please note that we are unable to sponsor applicants for work visas
Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.
Lemonade's US base salary range for this full-time position is $110,000 - $130,000 + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.