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Claims Team Lead (SIU)

Scottsdale, Arizona | Claims Experience | Full-time

We’re looking for a Claims Team Lead, who can manage our Special Investigations Unit,  for our Personal Lines claims (homeowners, condo, renters). If you’re a highly-motivated investigative specialist with tons of positive energy and a genuine passion for helping others, then this one’s for you! 

The right candidate is a smart problem solver with strong investigative skills and experience in investigative training who can settle losses quickly and efficiently, and delight  customer’s expectations along the way. 

In this role, you’ll be responsible for handling liability claims, property damage, and injury litigation claims, all with professionalism and the usual dose of Lemonade empathy. We will look to you to guide, mentor, and manage a team of SIU specialists.

Requirements
  • 6+ years of investigative, claims and/or compliance experience, with a focus on customer satisfaction 
  • Tech savvy; comfortable with advanced investigative tools (ISO, Accurint, TLO, etc.)
  • Experience in growing and managing a team
  • Experience managing legal relationships/vendor management
  • Comfortable articulating yourself on the phone as well as in email
  • A fast learner, self-driven with willingness to roll up your sleeves
  • Desire to work in a unique, dynamic and fast paced startup environment
  • A lot of empathy, patience, and a positive approach to work and life
  • Experience at a tech start up – a plus
About Lemonade

Lemonade is a licensed insurance carrier offering renters and homeowners insurance powered by artificial intelligence and behavioral economics and driven by social good. Instead of brokers and bureaucracy, we use bots and machine learning to create an insurance experience that is instant (90 seconds to get insured!), affordable (policies start at $5/month), and paperless.

Founded by Shai Wininger and Daniel Schreiber and backed by SoftBank, GV, Sequoia, General Catalyst, Aleph, and others, we’re transforming insurance from a necessary evil into a social good by injecting technology and transparency into an industry that often lacks both.

We believe in doing things differently, pushing boundaries, and questioning everything. And as a Certified B-Corp, we incorporate our values of doing good into everything we do – from our business model to our office culture.