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Claims Team Lead (Property: Water)

Scottsdale, Arizona | Claims Experience | Full-time

We’re looking for a Property Claims Team Lead for our Personal Lines claims (homeowners, condo, renters). If you’re a highly motivated property claims adjuster, eager to push the boundaries of customer experience in a way no other insurance company has ever attempted, then this one’s for you! 

As a Claims Team Lead, you’ll oversee and help us settle property losses related to water damage. You will help ensure that all matters are handled quickly and efficiently, while defying customer expectations along the way. We will look to you to guide, mentor, and manage a team of specialists.

  • Minimum of 6+ years of property (home, renters, condo) claim-handling experience, with dwelling damage estimating skills, and excellent customer focus
  • Experience in growing and managing a team
  • Experience working with large national property service vendors (Serv-Pro, Crawford and Co, etc.)
  • Licensed as a Property Adjuster in NY, CA, FL or other - an advantage
  • Xactware experience a plus
  • Fast learner, self-driven with willingness to roll up your sleeves
  • Desire to work in a unique, dynamic and fast paced startup environment
  • The ability to approach the work with empathy, patience, and positivity
  • Comfortable articulating yourself on the phone as well as via email
  • Comfortable with and adaptable to new technology and business tools
About Lemonade

Lemonade is a licensed insurance carrier offering renters and homeowners insurance powered by artificial intelligence and behavioral economics and driven by social good. Instead of brokers and bureaucracy, we use bots and machine learning to create an insurance experience that is instant (90 seconds to get insured!), affordable (policies start at $5/month), and paperless.

Founded by Shai Wininger and Daniel Schreiber and backed by SoftBank, GV, Sequoia, General Catalyst, Aleph, and others, we’re transforming insurance from a necessary evil into a social good by injecting technology and transparency into an industry that often lacks both.

We believe in doing things differently, pushing boundaries, and questioning everything. And as a Certified B-Corp, we incorporate our values of doing good into everything we do – from our business model to our office culture.