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Claims Operations Director

Soho, New York | Claims Experience | Full-time

We’re looking for an exceptional manager for the Lemonade  Claims Operations team. If you like diving into complex data sets, and measuring team success , this one’s for you. 

In this role you’ll be at the nexus of ops, claims, finance and strategy as you help drive activities that improve efficiency and impact results, supporting the continued growth of the CLX team across the country. You can expect to work closely with management to scale processes and drive interconnectedness between CLX and various business needs, while identifying key metrics and measurements to benchmark individual and overall CLX squad performance. 

  • 5+ years of experience in management consulting or operations - experience at an insurance/reinsurance company would be a MAJOR bonus
  • Desire to work in a unique, dynamic and fast paced startup environment
  • Advanced knowledge of both Excel and G Suite products; Looker & SQL a plus
  • Strong people management skills and team leadership
  • All around team player, fast self-learning individual
  • Problem solver and critical thinker
  • Impressive presentation development skills
  • Prior experience at a tech or fintech company - a big plus
About Lemonade

Lemonade is a licensed insurance carrier offering renters and homeowners insurance powered by artificial intelligence and behavioral economics and driven by social good. Instead of brokers and bureaucracy, we use bots and machine learning to create an insurance experience that is instant (90 seconds to get insured!), affordable (policies start at $5/month), and paperless.

Founded by Shai Wininger and Daniel Schreiber and backed by SoftBank, GV, Sequoia, General Catalyst, Aleph, and others, we’re transforming insurance from a necessary evil into a social good by injecting technology and transparency into an industry that often lacks both.

We believe in doing things differently, pushing boundaries, and questioning everything. And as a Certified B-Corp, we incorporate our values of doing good into everything we do – from our business model to our office culture, committing to diversity, equity, and inclusion.