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Claims Experience Writer

Soho, New York | Claims Experience | Full-time

We’re searching for a detail-oriented, organized, get-shit-done kind of person to join our Claims Experience team as the team’s QA specialist. If you have a keen eye for detail and excellent communication skills, and you’re passionate about quality and good writing, read on.

At Lemonade, claims experience is at the heart of what we do. We’re revolutionizing insurance and creating a new lexicon for how to talk to customers in a way they understand and relate to. 

In this role, you’ll have line of sight throughout the entire Claims Experience journey, and help define and create copy guidelines for how we say what we say to our customers. You’ll partner closely with Content, Product, Customer Experience and other teams to shape the tone of voice of the claims experience team.

Requirements
  • 4-6 years experience in content writing role, ideally at a consumer product brand
  • Creative, empathetic, and thoughtful approach to helping people
  • Strong interpersonal, relationship management, and facilitation skills -- the person that folks gravitate to for feedback
  • Natural born teacher who gets high on other people’s success
  • Solid analytical abilities and troubleshooting skills: Data driven and detail oriented
  • Responsible, hardworking, thrive in a dynamic and demanding environment
  • Performs well in high-intensity work environments
About Lemonade

Lemonade is a licensed insurance carrier offering renters and homeowners insurance powered by artificial intelligence and behavioral economics and driven by social good. Instead of brokers and bureaucracy, we use bots and machine learning to create an insurance experience that is instant (90 seconds to get insured!), affordable (policies start at $5/month), and paperless.

Founded by Shai Wininger and Daniel Schreiber and backed by SoftBank, GV, Sequoia, General Catalyst and others, we’re transforming insurance from a necessary evil into a social good by injecting technology and transparency into an industry that often lacks both.

We believe in doing things differently, pushing boundaries, and questioning everything. And as a Certified B-Corp insurance, we incorporate our values of doing good into everything we do – from our business model to our office culture.