all positions

Claims Experience Tribe Lead

Scottsdale, Arizona | Claims Experience | Full-time

We’re looking for a highly motivated, customer-centric team leader to manage our personal lines claims experience teams (homeowners, condo, and renters insurance). If you’re an inspired, driven individual with tons of positive energy and a genuine passion for helping others, this one’s for you.

In this role, you’ll ensure the overall success and productivity of our property claims teams, and help us exceed customer expectations along the way. You’ll strive to advance our workflows and improve key performance indicators. You’ll also ensure claims are handled efficiently, while always providing a world-class customer experience. 

We will look to you to guide, mentor, and manage a team of Squad Leads while building relationships with other leaders in the New York and Arizona offices. 

Requirements
  • A surplus of empathy, patience, and positivity
  • Experience scaling, managing, and motivating a team of at least 50 people
  • An eagerness to coach and develop team members; not afraid of fearless feedback
  • Ability to build a culture of hard work, energy, fun, and accountability
  • Very comfortable with the KPIs (e.g NPS) that drive a customer-facing service team, and able to report and articulate trends and insights
  • High confidence level with regard to HR policies, as well as office and facilities management
  • Strategic thinker, able to prioritize important initiatives that drive business goals
  • 4-year college degree required; advanced degree a plus
  • 5 years industry experience in fintech, insurtech, or a regulated industry is a plus
  • Experience working with large service vendors is also an advantage
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, and pet health insurance in the United States, and contents and liability insurance in Germany and the Netherlands. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.