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Claims Experience Trainer, Pet

Scottsdale, Arizona | Claims Experience | Full-time

We’re searching for a Claims Experience Trainer to partner with our CLX Training team to build, scale, and deliver interactive training content that enriches the experience of our Pet claims advocates. 

In this role, you’ll design learning experiences that enhance new hire onboarding, knowledge retention, and continuous education within the Pet Claims Experience team. 

In your day to day, you’ll work closely with tribe leaders within the organization to align goals, identify optimization opportunities, and brainstorm new content. You will utilize learning platforms for content delivery and learning progression, and be responsible for tracking new hire onboarding metrics to ensure the training program is effectively elevating the skills and knowledge of our Pet CLX team.

Requirements
  • 3+ years of experience in content design & delivery of training
  • A passion for psychology or relative applied people sciences (i.e. neurology, sociology, anthropology, behavioral economics, ergonomics)
  • A background in pet insurance; claims experience is a plus
  • Loves getting shit done!
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.