Claims Experience Technical Lead, Car
We’re seeking an experienced automotive claims professional with a background in physical damage and special investigations.
As part of the Claims Experience team, reporting to the Chief Claims Officer, you will help build and execute a fully digital car claim experience. You’ll assist with everything from a direct repair program to quality control, instant/touchless claim handling, and high-tech fraud prevention.
Responsibilities
- Create, plan, and execute an international direct repair program strategy
- Design and implement a world-class quality and control program around repair and total loss claim handling
- Implement cutting-edge claims technologies around instant estimating, touchless claims, and total loss settlements
- Work with vendor management to establish relationships that make Lemonade stand out in the industry
- Collaborate with the claims operations team to create and execute quarterly and annual OKRs at both the company and individual level
- Develop a strategic vision for the next 3–5 years for our SIU team
Requirements
- 8+ years of automotive claims-handling experience, with appraisal skills
- Expertise in SIU claim handling to include auto, fire, and theft
- Extensive appraisal software experience and understanding of the industry landscape
- Proven ability to mentor, train, and develop team members across multiple business units
- Expertise in servicing complex auto claims, including litigation, as well as experience working with outside experts, attorneys, and public adjusters
- Comprehensive knowledge of tort law and state and federal law as it applies to coverage and technical repair methodologies
Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.
A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.
As a certified B-corp, Lemonade is committed to pursuing social and environmental efforts. We do this in a variety of ways, from providing sponsored opportunities for our employees to give back to their community, to partnerships with organizations that enable our team to autonomously contribute their time to causes they care about.