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Claims Experience Team Lead, PIP/MedPay

Atlanta, Georgia | Claims Experience | Full-time

We’re in search of empathetic, compassionate, and profoundly upbeat individuals to join our Claims Experience team. If you have a background in PIP/MedPay and a genuine passion for helping others, you’re going to love this place. Our use of artificial intelligence simplifies the experience for all parties involved. Claims are settled quickly, and volume is greatly reduced. This, along with our culture, makes Lemonade a great place to work.

In this role, you’ll work closely with Lemonade Advocates and Champs to find a quick resolution to various personal-injury protection and medical-payment related claims.  By focusing on the details that produce excellence and upholding a customer-first mindset, you'll be a trusted and caring resource.

The ideal candidate for this role is a certified medical bill coder with a background leading, inspiring and developing PIP/MedPay teams. Strategic agility, sound judgement, and a great sense of humor are all a must.

  • Minimum of 6+ years of auto claims leadership experience, including PIP/MedPay teams
  • 3+ years supporting a team that handles complex auto injuries, including attorney-represented injury claims, and auto litigation in multiple jurisdictions including “no fault” states
  • Medical bill coder certification 
  • Extensive experience with Mitchell Decision Point with ability to adapt to new technology and tools for accurate pricing of medical bills 
  • Experience with MPNs, UR states, and with Independent Medical Examination protocols
  • An all-around team player who learns fast, enjoys solving problems, and loves to get shit done
  • Litigation experience preferred
  • BSN or related experience is a huge plus.
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.