Claims Experience Team Lead, NL
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
We’re looking for a highly motivated, compassionate leader who’s eager to bring our Claims Experience Team to the next level.
Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the best in the industry. We will look to you to guide, mentor, and manage this incredible team.
What you’ll do
Manage the day-to-day operations for our Dutch claims team
Train and coach the claims experience advocates on your team
Delight our customers with seamless claims while outperforming on our KPIs
Report on industry and company trends and other data-driven insights to both internal and external stakeholders
You will be the main point of contact for all Dutch claims related enquiries
What you’ll need
Minimum of 3+ years of claims-handling experience
5+ years in a leadership role growing, managing, and coaching a claims team
Proficiency in Dutch and English
Desire to work in a unique, dynamic, and fast-paced startup environment
Empathetic, patient, and positive approach to your work
Ability to work in an office environment a minimum of 2 days a week
At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.