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Claims Experience Team Lead, Internal Auto Review

Atlanta, Georgia | Claims Experience | Full-time

We’re in search of empathetic, compassionate, and profoundly upbeat individuals to join our Claims Experience team. If you have a leadership background in auto appraisals and a genuine passion for helping others, you’re going to love this place. Our use of artificial intelligence simplifies the experience for all parties involved. Claims are settled quickly, and volume is greatly reduced. This, along with our culture, makes Lemonade a great place to work.

In this role, you’ll work closely with Lemonade Claims Experience Advocates and Claims Experience Champions to find a quick resolution by providing accurate estimates to both our physical damage and bodily injury teams.  By focusing on the details that produce excellence and upholding a customer-first mindset, you'll be a trusted and caring resource.

The ideal candidate for this role has an extensive background leading, inspiring and developing appraisal teams. Strategic agility, sound judgement, and a great sense of humor are all a must.

  • Minimum of 6+ years of auto claims leadership experience, including leading appraisal teams
  • 3+ years supporting teams handling complex auto damage claims including total-loss
  • Extensive experience with Mitchell estimation software with ability to adapt to new technology and tools
  • Strong understanding of limits issues and authority
  • An all-around team player who learns fast, enjoys solving problems, and loves to get shit done
  • Auto insurance license required; Texas license – a plus
  • Experience at a tech start up – a plus
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.