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Claims Experience Lead, FAST

Scottsdale, Arizona | Claims Experience | Full-time

Here at Lemonade, our mission is to create a fast and hassle-free insurance experience. We’re looking to push the envelope of customer experience in a way no other insurance company has ever attempted. This means zero conflicts of interest and a customer-first mindset. If you’re an experienced people leader who’s looking for something rewarding and different, this one’s for you. 

As a Claims Team Lead, you’ll oversee and help us settle fast-track claims. You will help ensure that all matters are handled quickly and efficiently, while defying customer expectations along the way. We will look to you to guide, mentor, and manage a team of specialists.


Lemonade operates under a hybrid working model, depending on the team. Our CLX Lead should be comfortable working primarily from home. You will, however, be expected to commute into the office for quarterly events, meetings, and training sessions. This means that the role does require you to live in the state of Arizona.


To be successful in this role, you’ll need to be customer-obsessed. And to provide the best experience remotely, you’ll need to have a strong broadband internet connection and a quiet, at-home workspace where you’re able to take calls with customers and meet with colleagues over Zoom, without distraction.

  • 2+ years of people management experience required
  • Experienced leader who has coached a team of 6 or more
  • The ability to motivate and encourage others
  • High EQ, and skilled at providing direct and honest feedback
  • An eagerness to disrupt the insurance industry
  • Comfortable articulating yourself on the phone as well as via email
  • Desire to work in a unique, dynamic, and fast-paced environment
  • A surplus of empathy and patience, along with a positive approach to work and life
  • Comfortable with, and adaptable to, new technology and business tools
  • Prior experience with claims handling is a definite plus
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.