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Claims Experience Coach, Pet (Remote)

Scottsdale, Arizona | Claims Experience | Full-time

We’re looking for a passionate, detail-oriented, animal-loving leader to step into the role of Team Coach for our pet health insurance product. Are you an ambitious, humble, compassionate person who’s eager to push the possibilities of customer experience in a way no other insurance company has ever attempted? If so, read on!

Your day-to-day will involve directly supporting your team as they navigate pet medical claims, working closely with the Pet Team Lead in all aspects of growth and development. As an expert in our pet health policy, you’ll provide real-time guidance to team members of all tenures; review complex medical conditions and assist with claim determinations; perform QA functions; take point on claim disputes and articulate outcomes to pet parents; and facilitate meetings to unpack trends, informed by data analysis.

  • Minimum of 2+ years of Vet Med experience (working hands-on with cats and dogs in the last 5 years); a background in emergency and specialty medicine is a huge plus
  • 1+ years working with pet medical claims and P&C knowledge is strongly preferred 
  • A proven track record of supporting and directly mentoring a team 
  • Desire to work in a unique, dynamic, fast-paced environment
  • Smart, confident,  problem solver who can work independently and collaboratively 
  • Loves getting shit done!
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.