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Claims Experience Coach, Liability

Scottsdale, Arizona | Claims Experience | Full-time

We’re searching for a self-starter with a passion for leading others to step into the role of HO Liability Coach for our CLX HO Liability Team. 

Here at Lemonade, our mission is to create a fast and hassle-free insurance experience. We’re looking to push the envelope of customer experience in a way no other insurance company has ever attempted. If you’re an experienced claims adjuster who’s eager for something rewarding and different, this one’s for you.

In this role, you’ll be mentoring advocates while working closely with leadership. Your day-to-day will include complex claim handling, QA, resolving customer escalations, and providing feedback to advocates in QA reviews. You will help ensure claims are handled accurately, while providing a world-class customer experience. We will look to you to guide new team members during onboarding and serve as a subject matter expert for your team.

Requirements
  • A desire to grow and coach a team
  • Skilled at providing direct and honest feedback
  • 3+ years of homeowners property liability or general liability claim-handling experience, with excellent customer focus
  • Experience working with a large national carrier, ideally supporting renters and homeowners customers
  • A fast learner who is tech-savvy and self-driven, with the willingness to roll up your sleeves
  • The desire to work in a unique, dynamic, and fast-paced startup environment
  • Surplus of empathy, patience, and positivity
  • Comfortable with and adaptable to new technology and business tools
  • Licensed as an adjuster in NY, CA, or FL is a benefit 
  • Prior leadership experience is a plus!
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.