all positions

Claims Experience Champion, Water

Dallas, Texas | Claims Experience | Full-time

We’re looking for a Claims Experience Champion to join our team—and we want to hear from inspired, driven individuals who are ready to help disrupt the traditional insurance industry. 

In your typical day, you’ll manage customer communications for our Claims Experience team, bridging the gap between Lemonade and its policyholders with empathy. Your goal will be to deliver delightful experiences to our customers via email and phone. 

The ideal candidate for this role is a recent college grad, or someone with 1+ years experience working in a customer service environment. Patience, excellent writing skills, and a great sense of humor are all a must.

 

Requirements
  • Humility and kindness; you are fulfilled by helping other people
  • Very strong written and verbal communication skills
  • An intuitive understanding for what it takes to create a memorable customer experience
  • Passion for working for a start-up that is disrupting an industry; hungry to learn and grow within Lemonade
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.