all positions

Claims Experience Champion

Scottsdale, Arizona | Claims Experience | Full-time

We’re looking for a Claims Experience Champion to join our team. If you’re an energized, highly motivated, and get-shit-done kind of person who is driven by empathy, this one’s for you.

In your typical day, you’ll manage customer communications for our claims experience team, bridging the gap between the insurance world and policyholders. We will look to you to deliver delightful experiences to our customers via email and phone. Patience, good writing skills, and a great sense of humor required.

  • Humility and kindness; you are fulfilled by helping other people
  • All around team player, fast self-learning individual
  • Very strong written and verbal communication skills
  • Affinity for lovable brands, you *get* what it takes to create a memorable customer experience
  • Loves getting shit done!
  • Passion for working for a start-up that is disrupting an industry; hungry to learn and grow within Lemonade
  • Ideal candidate is a recent college grad or has 1+ years experience working in a customer service environment
About Lemonade

Lemonade is a licensed insurance carrier offering renters and homeowners insurance powered by artificial intelligence and behavioral economics and driven by social good. Instead of brokers and bureaucracy, we use bots and machine learning to create an insurance experience that is instant (90 seconds to get insured!), affordable (policies start at $5/month), and paperless.

Founded by Shai Wininger and Daniel Schreiber and backed by SoftBank, GV, Sequoia, General Catalyst, Aleph, and others, we’re transforming insurance from a necessary evil into a social good by injecting technology and transparency into an industry that often lacks both.

We believe in doing things differently, pushing boundaries, and questioning everything. And as a Certified B-Corp, we incorporate our values of doing good into everything we do – from our business model to our office culture, committing to diversity, equity, and inclusion.