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Claims Experience Champion, Pet

Scottsdale, Arizona | Claims Experience | Full-time

We’re looking for a professional animal lover to join our Pet Claims team as a  Pet Claims Experience Champion! If you’re an energized, highly motivated person who is driven by empathy for our furry friends, this one’s for you. 

In this role, you’ll manage customer communications for our Claims Experience team, bridging the gap between pet parents and the world of pet insurance. 

We’ll look to you to deliver delightful experiences to our customers, utilizing your patience, stellar writing skills, deep knowledge of dog and cat care, and great sense of humor. Working closely with our Pet Claims Advocates, you’ll be responsible for showing an unparalleled level of kindness to our customers and their fur fams.

Requirements
  • 1+ years of recent customer service experience (within the last 3 years) in an animal industry-related role
  • Unparalleled love and empathy for four-legged friends is a must!
  • Humility and kindness; you are fulfilled by helping other people and their pets
  • Very strong written and verbal communication skills
  • An understanding of what it takes to create a memorable customer experience
  • Passion for working for a start-up that is disrupting an industry; a hunger to learn and grow within Lemonade
  • Comfortable adapting to new technologies and business tools
  • Adept at multitasking
  • You love getting shit done!
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.