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Claims Experience Champion, Car

Scottsdale, Arizona | Claims Experience | Full-time

We’re looking for a Claims Experience Champion to join our team—and we want to hear from inspired, driven, and profoundly positive individuals who are ready to disrupt the traditional insurance industry. Our unique use of artificial intelligence simplifies the experience for all parties involved.  Claims are settled quickly, and volume is greatly reduced. This, along with our culture, makes Lemonade a great place to work.

In your typical day, you’ll manage customer communications for our Claims Experience team, bridging the gap between Lemonade and its policyholders with empathy. Your goal will be to deliver delightful experiences to our customers via email and phone. You will also build strong relationships with Claims Advocates, helping them gather the information needed to resolve claims.

The ideal candidate for this role is a recent college grad, or someone with experience working in a fast-paced customer service environment. Patience, excellent writing skills, and a great sense of humor are all a must.

  • Humility and kindness; you are fulfilled by helping other people
  • Very strong written and verbal communication skills
  • The ability to create unique, memorable and organic experiences with every interaction
  • Passion for working for a start-up that is disrupting an industry; hungry to learn and grow within Lemonade
  • A desire to leave the world better than you found it with Lemonade Giveback
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.